Dear Valued Customer,
We appreciate your continuous support and the trust you have placed in Freshly Ground Foods. Your confidence is not taken for granted by us. We are committed to providing the best service and ensuring that all our products are shipped with high-quality packaging and delivered promptly to meet your needs. In the event that you need to cancel an order, please do so within 24 hours of placing it.
- If you cancel your order before the product has shipped, we will issue a refund after deducting a 5% transaction charge.
- If the cancellation occurs after the product has shipped, it will only be eligible for replacement in cases where defects are found. Our return policy covers quality complaints and product damage only. Customers are responsible for the shipping costs of returns, which may be refunded by Freshly Ground Foods if the change in quality or damage is confirmed and a refund is facilitated. In cases where the item arrives damaged, our priority is to ensure your satisfaction with our products.
- We are committed to promptly addressing any concerns you may have by offering to replace the damaged item or provide a refund, provided that you notify us within 24 hours of receiving your package.
- If packaging is damaged, we kindly request that you do not accept the parcel and instead return it to us. Please inform us of the situation by sending a WhatsApp message to +91 9566 700 188 or an email to mail@freshlygroundfoods.com, attaching a photo of the damaged item for our records. Your feedback is invaluable to us, and we appreciate the opportunity to make things right for you.
NON-RETURNABLE ITEMS: - According to our store policy, items bought on sale or purchased using points or discount coupons are non refundable or non-returnable.
- Please note that items must be returned in their original condition to be eligible for a refund; damaged items or those missing components not due to our error may not qualify.
- Returns beyond 7 days after delivery may not be accepted. We kindly ask for your understanding and adherence to these guidelines to facilitate a smooth and efficient return process. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance. Thank you for your cooperation and continued support. Thank you for choosing Freshly Ground Foods