Refund policy

Dear Valued Customer, 
We appreciate your continuous support and the trust you have placed in Freshly Ground Foods. 
We are committed to providing the best service, ensuring that our products are shipped with 
high‑quality packaging and delivered promptly to meet your needs. 
Order Cancellation Policy: 
Because some of our products are freshly made to order, cancellations are limited: 
• Made-to-order products cannot be cancelled once production has begun, as they are 
specifically prepared for each order. 
• If you need to cancel an order, please do so within 24 hours of placing it, and only 
before we begin processing your product. 
• If cancellation is approved, a refund will be issued after deducting a 5% transaction fee. 
• Once the product is in production or has been dispatched, cancellation is not permitted, 
but replacement may still be offered in the case of verified product defects or quality 
issues. 
Return Policy: 
Our return policy covers quality complaints and product damage only. Customers are 
responsible for return shipping costs, which may be refunded by Freshly Ground Foods if the 
quality issue or damage is confirmed and a refund is approved. In cases where the item arrives 
damaged, we prioritize your satisfaction:  
• If packaging is damaged, please do not accept the parcel and return it to the courier.  
• We offer replacement or refund if you notify us within 24 hours of receiving your 
package with full video of the damaged package and the products.  
To report an issue, please WhatsApp +91 9566 700 188 or email 
mail@freshlygroundfoods.com with a video of the damaged product. 
How to Report an Issue: 
To help us take prompt action, please contact us through: 
WhatsApp: +91 9566 700 188 
Email: mail@freshlygroundfoods.com 
Kindly include a photo and video of the damaged product and package for our verification. 
Non‑Returnable & Non‑Refundable Items: 
For food safety and hygiene reasons, the following are non‑returnable: 
• Food items that have been opened or used 
• Items not in original condition or packaging 
• Returns requested after 7 days of delivery 
• Refunds will not be processed for items damaged due to improper handling or storage 
by the customer. 
Thank You: 
We truly value your support and understanding. Your feedback is invaluable to us, and we are 
always here to ensure your experience with Freshly Ground Foods is pleasant and satisfying. 
Thank you for choosing Freshly Ground Foods!